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Clubs Terms and Conditions

Published —

Booking and payment:

All sessions must be pre-booked online and be paid for in full prior to the start of the course.

Confirmation of your booking will be emailed to you.

 

Cancellation:

Refunds are not given for cancellations or for missed session(s).

In the unlikely event that we have to cancel a session, the session will either be made up or a refund given.

 

Late collection:

It is the responsibility of the parent/ carer to collect their child/children promptly at the end of each session. We reserve the right to expel any child/children from the club with no refunds if the parent/ carer are late. That said, if we decide to leave the child/ children in the club then it will still result in a financial penalty for the parent/ carer which will be charged at the rate of £5 per 15 minutes per child.

 

Special Needs and Medical Conditions:

You must inform us of any special needs and/or medical issues that your child has.

 

Grounds for Exclusion:

We reserve the right to exclude any child if they display persistently poor behaviour (which includes but is not limited to) disruptive or dangerous behaviour or behaviour which affects the enjoyment of the other children.

 

General:

We are not responsible for any loss or damage to personal items.

We shall not be liable for any direct or indirect loss suffered by a parent/ carer as a result of the cancellation of a session(s).

If a child is removed from a club, due to behaviour(either persistent, or 3 strikes), there will be no refund for the remainder of the course.

ETC Group

214 Whitby Road
Ruislip
HA4 9DY

Contact

01923 375 210

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